Job Title: Community - Senior Manager (Female candidates Preferred)

Company: 315 Work Avenue

Salary: 12 LPA, Notice Period: 15 days max

Location: Bangalore

Years of experience:8-10 years

Job Overview:

315 Work Avenue is seeking a dynamic and proactive Community Senior Manager to manage and foster a vibrant coworking community. Senior Manager is pivotal in shaping and maintaining strong, lasting relationships with customers. By effectively managing Community systems and strategies, this role helps enhance customer loyalty, optimize marketing efforts, and ultimately drive revenue growth. The Community Senior Manager assures the company can deliver personalized, customer-centric experiences that foster satisfaction and retention, contributing to long-term business success.

Key Responsibilities:

- Event Planning & Community Engagement:

- Organize and host regular community events, workshops, and networking sessions to enhance member engagement and foster a collaborative atmosphere.

- Develop and execute creative initiatives to build a strong sense of community and drive member participation.

- Work with external vendors, speakers, and facilitators to ensure successful event execution.

- Client Relations & Satisfaction:

- Serve as the main point of contact for members, ensuring their needs are met and addressing any inquiries or concerns.

- Build strong relationships with clients, understanding their requirements and proactively identifying opportunities to improve their coworking experience.

- Manage client onboarding processes and ensure smooth integration into the coworking space.

Handling Client Escalations:

- Address and resolve member concerns and escalations efficiently, ensuring a high level of client satisfaction.

- Work closely with the operations and facilities teams to resolve any service-related issues, including maintenance and IT support.

- Proactively identify potential areas of conflict and implement solutions to prevent client dissatisfaction.

- Space Management & Operations:

- Monitor the coworking space to ensure it is clean, organized, and operating efficiently.

- Collaborate with the facilities team to ensure that the space is well-maintained, and any repairs or issues are addressed promptly.

- Ensure seamless day-to-day operations, including managing meeting room bookings, handling mail deliveries, and assisting with member requests.

- Membership Growth & Retention:

- Drive membership growth by nurturing relationships with potential clients and conducting tours of the coworking space.

- Collaborate with the sales team to promote coworking solutions to prospective clients.

- Implement member retention strategies, ensuring long-term satisfaction and engagement.

- Reporting & Feedback:

- Collect feedback from members and provide regular reports to senior management, highlighting key insights, issues, and suggestions for improvement.

- Track member participation in events and community engagement initiatives, providing data-driven recommendations for future events.

- Customer Retention & Loyalty Programs:

- Design and oversee customer retention strategies and loyalty programs aimed at increasing customer lifetime value.

- Develop proactive strategies to reduce churn and increase customer satisfaction by creating personalized experiences that foster brand loyalty.

- Work on win-back campaigns to re-engage lapsed customers and reintegrate them into the brand experience.

- Leadership & Team Management:

- Lead and mentor the Community team, providing coaching and support to ensure team members meet their goals and continuously improve their skills.

- Manage Community budgets and allocate resources efficiently to support strategic initiatives.

- Foster a customer-centric culture within the team, emphasizing the importance of delivering personalized, high-value experiences.

- Reporting & Stakeholder Communication:

- Prepare and present regular Community performance reports, highlighting key achievements, areas for improvement, and strategic recommendations to senior leadership.

- Communicate Community insights and updates to key stakeholders, ensuring alignment with overall business objectives.

- Provide insights to senior management on how Community can improve business outcomes and customer experiences.

Education:

Bachelor's degree in business administration, Hospitality Management, Communications, or a related field.

Experience:

- 8-10 years of experience in community management, client relations, or event management, preferably within the coworking, hospitality, or real estate industries.

- Experience in handling client escalations and managing relationships with diverse groups of clients.

Skills:

- Strong organizational and event planning skills.

- Excellent communication and interpersonal abilities.

- Problem-solving skills with the ability to manage conflict and resolve issues effectively.