Hiring Community Manager

Location : Bangalore (WFH for 2 months later from office)

Experince : Required : 4+ years

CTC : upto 8 Lpa

ROLES & RESPONSIBILITIES :

- Execute game-specific strategic support plans that improve the player experience and align with Player Support and Game Studio objectives.

- Engage with players via our App pages by posting interesting and thoughtful content. Keeping players informed about updates and improvements.

- Tactical application of best practices and applicable learnings to improve the player experience.

- Influence game development and product implementation through studio engagement and feedback. From a player support perspective,contribute and provide key insights and feedback for playtests, spec reviews, bug triage, and other studio meetings.

- Weekly analysis and reporting of game issues, including in-depth analysis of player feedback, customer satisfaction surveys, and suggested game improvements.

- Identification and escalation of emerging/trending game bugs and coordination with Game Teams for expedited resolutions and communication plans.

- Maximize player delight and assist team in solving issues in a way that balances the needs of the consumer and the business.

- Reporting on process improvements, team performance, and development opportunities.

- Knowledge of your supported games- core game play mechanics,features and functions, admin tools, and game release process. Stay up to date on all new releases and features and keep a pulse on player pain points and satisfaction.

- Be an advocate and an authority in the games your team is supporting and act as a point of contact for your team in game related and process questions.

- Ensure a healthy, motivated and positive team environment, addressing issues and providing feedback where necessary in a timely manner.

- Please note, we are seeking someone who is able to work flexible hours to support critical game issues and outages.

REQUIREMENTS :

- Quickly adapts to a dynamic, fast paced environment

- Excellent English verbal and written communication skills

- Experience leading and executing projects

- Able to conduct analysis of statistical information

Interested Candidates may send their resumes or may call on 8668949552

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