Community Manager (1-4 yrs)
Roles and Responsibilities:
- Identify advocates by assessing regular consumers, employee and dealer advocates through an interest-based survey and onboarding the relevant ones.
- Conduct periodic trainings. Ability to identify and track relevant community metrics.
- Advocacy playbook and orientation for the new advocates being brought onboard to grow the pool of advocates.
- Prepare consolidated reporting and manage the advocates. Leading the design and development of various learning and development frameworks/programs
- Ensuring we are collecting data about the effectiveness of our programs and using that data to distill insights which drive change and growth in our training plans.
- Leading implementation of the program and ensure all "always-on" development programs are delivered flawlessly.
- Provide proactive suggestions and recommendations to create an engaging community.
A bit about your skills and experience :
- Upto 2 years' experience in a community management and advocacy role. Proven work experience as a community manager. Experience of working in a client-facing role [internal or external stakeholders]
- Experience launching community initiatives (e.g., building an online community, launching an ambassador program, creating an event series, and writing an email newsletter)
- Excellent verbal and management communication skills
- Hands on experience with social media management for brands
- Ability to interpret social media traffic and online customer engagement metrics.
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
