- This position is responsible for generating sales of Coloplast products through consumer sampling and telephone follow-up.

- In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the Coloplast strategy.

- The main focus for an outbound specialist is to be an expert at handling the difficult period first 12 months post-discharge and ensure patients get through this phase without problems and hence switch products. Also, the outbound specialist must handle the conversion and up-and cross-sales calls.

- Promotes Coloplast products directly to consumers via telephone, mail and fax correspondence and through offering product samples

- Completes monthly outbound call activity goals and sales targets

- Drives outbound calling campaigns to maximize new customer capture

- Provides knowledgeable product support and advice regarding product application and problem resolution

- Communicates and works as a team with the field sales representatives and consumer care team to meet and exceed overall sales objectives

- If applicable, work with clinical contacts to promote consumer programs

- Operates computer-based contact/database management program and accurately completes account/prospect records or profiles

- Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)

Personal Characteristics :

- Excellent verbal, problem-solving relationship building skills

- Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool

- Strong listening skills and ability to use effective questioning skills that will lead to a successful resolution or sale

- Results orientated and outgoing in character with a natural skill in building rapport and engaging in conversations that will lead to results

Education and Experience :

- Proven sales results by using the phone effectively as a customer relations tool, preferably within healthcare

- Preferably, 2-4 years telesales experience

- Ability to explain product and lifestyle-related procedures while giving clear, concise, step-by-step direction

- Knowledge of database/CRM as well as Call Traffic Management systems

- Proficiency in working with excel/PowerPoint and word

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.