Collegedunia - Executive - Client Servicing (1-4 yrs)
About your new company!!
Collegedunia is India's Largest College Discovery Platform and Personal Admission assistant. We are an education portal, matching students with the best colleges in India abroad. We help in college research, exam prep tips, application process & also provide insights on campus life.
Now let's help you understand the role !!
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Requirements :
- Any Degree.
- Proven experience working as a Client Servicing Executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
