Collegedunia - Client Servicing Role (1-2 yrs)
Job Responsibilities:
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings
- Ensure timely receivables and cash flow from clients
- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
- Prepare timely team and client updates on all stages of project processes;
The ideal candidate must :
- Have experience of min 1 year in the same field, otherwise a fresher who fulfill following needs.
- Have excellent verbal, written communication and presentation skills.
- Have a willingness to be flexible: Works beyond what is described in the job description.
- Understand the market and competitor activities.
- Be able to seek out the appropriate contact in a targeted organization
- Respect handling complaints
- Ability to deliver results under pressure.
- Have experience in project management
- Be able to multitask and work under strict deadlines
- Be able to work efficiently under minimal supervision
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
