Deputy Manager at Collegedekho.com
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CollegeDekho - Senior Manager - Telesales/Outbound Sales (9-16 yrs)
- People/Team management and working towards delivering the required targets.
- Proactively analyze the root-cause issues that generate inconsistencies in practices/process
- Collaborate with leaders across the organization to identify opportunities to streamline the end-to-end
process and enhance the customer experience
- Providing daily ongoing performance coaching to enable team members to develop and perform.
- Set performance objectives for and with employees, conduct performance review, and provide performance feedback on a periodic basis.
- Arrange training for employees as needs arise.
- Addresses employee complaints and resolves personnel/professional issues.
- Completes tasks that support the smooth operation and the achievement of its goals
- Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity for Department improvements
- Fully facilitates and leads small group meetings for employees.
- Promotes personal and professional growth by mentoring employees at every opportunity.
- Provide support key projects, including active involvement, resource allocation and oversight if appropriate.
- Should meet day-to-day production (quantity & quality) targets for the team and individual without any impact to SLA
- Conducting Rewards and Recognition at Process/Team level.
- Internal team and End client interaction.
- Suggest process improvements and drive team to work differently but within process guidelines
- Quality audits- Working on corrective and action plans for the improvement of Team's quality scores.
- Be actively involved in client calls and ensure updates are communicated to the team.
- Create good engagement levels with team members
- Conducting interviews at Company level for new hires
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
