Hiring for one of my client, they are one of the largest battery distributors in India

Job Description: Collection Specialist

Job Summary:

- We are seeking a highly motivated and results-oriented Collection Specialist to join our dynamic team.

- The ideal candidate will have 2-3 years of experience in B2B collections and a proven track record of successful debt recovery.

- You will be responsible for timely collection of outstanding payments, maintaining strong customer relationships, and ensuring compliance with company policies and procedures.

Key Responsibilities:

Debt Recovery:

- Actively pursue outstanding payments from B2B customers through various channels, including phone calls, emails, and physical visits.

- Develop and implement effective collection strategies to maximize recovery rates.

- Negotiate payment plans and settlement terms with customers.

- Escalate difficult cases to management for further action.

Customer Relationship Management :

- Build and maintain strong relationships with customers through clear and professional communication.

- Address customer inquiries and concerns promptly and efficiently.

- Provide exceptional customer service to ensure long-term business relationships.

Reporting and Analysis:

- Generate accurate and timely reports on collection activities, including aging reports and recovery rates.

- Analyze collection data to identify trends and potential issues.

- Utilize collection software and tools to streamline processes and improve efficiency.

Qualifications:

- Experience: 2-3 years of experience in B2B collections.

Skills:

- Strong communication and negotiation skills.

- Excellent organizational and time management skills.

- Proficiency in Microsoft Office1 Suite (Excel, Word, Outlook).

- Fluency in Kannada and English.

Attributes:

- Persistent and determined approach to debt recovery.

- Problem-solving and critical-thinking skills.

- Ability to work independently and as part of a team.