HR Associate at Codingal Technology Pvt Ltd
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Codingal - Team Lead - Telecalling (2-4 yrs)
Codingalis on a mission to inspire school kids to fall in love with coding.
Codingalis the #1 coding platform and community for the school students to learn Computer Science by building apps, games, and websites. All classes are taught live 1:1 by vetted and trained teachers with programming backgrounds. We have seen good revenue traction since the launch in Sep 2020, great retention at 80% and NPS at 67, a large and growing market with low penetration, and a strong founding team of 2nd-time entrepreneurs. We are backed by top investors including Rebright Partners andY Combinator.
Key Responsibilities :
- Should Have Prior Experience Of Handling A Team (Female Candidate Required)..
- Monitoring And Managing A Team Of Telesales Executives And Driving Productivity.
- Ensuring That The Executives Meet Targets And Sending Reports To The Manager On Timely Manner.
- Periodically Reviewing The Performance Of The Team, Constantly Motivating Telecaller To Driving Them Towards Incentives.
- Candidates Should Be An (Individual Contributor) As Well As A Team Leader.
- Resolve The Customer's Query.
- Must Of Laptop Or PC With Good Internet Connection
- Maintenance/Checking Of Lead Conversions.
- Provide Information Of Products / Services / Offers To Customers.
- Handling Outbound Calls.
- Familiarize The Team With The Customer Needs, Specifications, Design Targets, The Development Process, Design Standards.
Skills And Competencies:
- Excellent Verbal Communication Both English & Hindi.
- Any Graduate And Above.
- Prior Experience As A Telecaller Team Leader Or Similar.
- Good Leadership / Supervisory Skills.
- Service Orientation.
- Computer Literate.
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