About Coding Ninjas :

Coding Ninjas is one of the largest online coding EdTech companies in India, founded in 2016. Founded by Ankush Singla, Kannu Mittal, Dhawal Parate, with IIT and Stanford background, and experience of working in Amazon, Facebook, Cars24, and other top startups in India. As pioneers in EdTech, Coding Ninjas is on its path to becoming the de facto coding education company in India for college students. With the focus on teaching programming courses to college students.

Coding Ninjas has a market leadership position in India today and teaches 20,000+ students annually. The company recently announced a USD 5.2 Million Series A investment from Info Edge (naukri.com) which will be deployed in scaling the business across both in India and the international market.

Why are we here :

The consumer experience team of Coding Ninjas is looking to hire a full time

- Customer/Student Experience - Operations Manager- who will be responsible for owning the operations of the customer experience team.

Job Description :

- Manage day-to-day operations for smooth student experience delivery.

- Oversee performance and experience of students, ensuring customer satisfaction is maintained and improved.

- Will be responsible for running a team of 20+ education counsellors to deliver top notch customer experience. Required to supervise, hire, and train employees, manage quality assurance programs, strategize process improvements, and more. Ultimately responsible for maintaining and increasing the efficiency of daily operations.

- Will be responsible for running programs related to guiding/motivating students throughout their academic journey & ensure learning outcome is achieved within stipulated timelines.

- Needs to ensure that all students across batches complete the course content and focus on improving completion time.

- Will be responsible for the performance of each and every student. Batch Manager will be required to analyze the gaps and motivate students to reach the acceptable performance benchmark.

- Needs to ensure that all doubts are resolved and will also be responsible for better learning experience & retention.

- Will be responsible for student performance tracking and taking corrective action if required.

- Would be required to coordinate with student counsellors/ engage directly with students to help resolve issues.

- To ensure webinars conducted for batches have an average attendance of 85%.

- Maintain organizational standards of satisfaction, quality, and performance across batches.

- Drafting daily, weekly and monthly reports, handling data collection and coordination with other teams.

Qualifications and Skills :

- Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.

- Exceptional time management, facilitation, and organizational skills

- Self-starter attitude is a must!

- Candidates with good interpersonal skills, student engagement and team management skills

- Decision-maker, problem solver & a motivator

- Ability to work with cross-functional teams and develop strategies and foster a cohesive and creative work environment

- Exceptional problem-solving skills, strong Excel/data management skills, proficient in Office Suite.

- Strong project management skills

- Experience in Ed Tech is compulsory.

Further details :

- This role will have 6 days working

- There will be 2-3 interview rounds as part of the selection process

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