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20/04 Aditi Goel
HR at Coding Ninjas

Views:446 Applications:57 Rec. Actions:Recruiter Actions:22

Coding Ninjas - Customer Service Role - Chat Process (0-1 yrs)

Gurgaon/Gurugram Job Code: 209321

1-Should have great Written Communication Skills.

2-Be a quick learner

3- Displays good confidence and takes complete ownership of the tasks assigned

4- Should display patience to understand student needs and counsel them to buy appropriate courses relevant for the student's career.

5- Should be comfortable with Rotational 9 hour Shifts as per the process requirements. Current process timings are 10 am to 12 midnight

6- Should be comfortable with Weekly Off on Weekdays ( Monday to Thursday) as no weekend offs are possible in the process. It is a 6 day working process.

7- Candidate should be minimum Graduate in terms of academic requirements.

8- The Selection Process will include 2 interview rounds and one written assessment.

Immediate joiners / Short notice joiners preferred.

9-Should asks direct relevant questions : As Probing questions help move the conversation forward and can surface issues

10-Should quickly identify pain points/ Understands Trigger Statements so as to help effectively over chats

11-Should provide concise Information

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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