Operations Manager (Night Shift)

About Codeyoung :

- Started by two passionate and visionary IIT graduates, with the vision to make every kid in the world to be problem solvers, creative leaders and innovators for the future. Our aim is to channelize and give purpose to the inquisitive and creative young minds by helping them discover and understand technology in the most organic manner while also being active contributors in developing technology than just being passive consumers.

- We offer coding courses to kids from Class 1st - Class 10th. Each module has a tangible project and the child is always actively - building- rather than passively learning.

- We want every kid in the world to code !

- Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction

- We are looking for a Customer Success Manager who possesses a strong drive for results. Responsibilities of the Customer Experience Manager will include a broad range of tasks such as

- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts

- Work with customers to ensure they are leveraging effectively and finding value in our services

- Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development

- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

- Maintain a revenue base by managing account retention and renewal

- Maintaining ongoing customer trainer relationships and Communication.

- Implementing success programs, contributing to sales, onboarding parents.

- Owning the complete life cycle of the customer engagement.

- Ensuring customer satisfaction at all touchpoints

- Analysing customer data to improve customer experience.

Desired abilities:

- Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively.

- You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

- Possess strong phone, written and verbal communication skills with excellent presentation skills

- Confident, high energy, self-motivated and a true team player

- Demonstrated ability and desire to work and excel in fast-paced environment

- Well-organized, with a high attention to detail and ability to prioritize

- Sustain business growth and profitability by maximizing value.

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