Position: Cluster Manager

Location: Multiple Locations

Field Travel: 50%

Age Not more than 35-38

Responsibilities:

- Responsible for setting up and managing the business operations of the assigned business cluster

- Develop strategies of the cluster for business development and customer base creation

- Develop market maps, area charts and customer clusters for business development

- Responsible for Cluster KPI achievement weekly & monthly - Originate, onboard and engage customers across financial services

- Assignment of business goals and targets to the team across clusters

- Develop the execution plan (route charts, schedule, and daily roster) with the team and ensure adherence to the plan to achieve the target.

- Maintain digital records and database on real-time basis on the MIS systems

- Develop community initiatives designed to create connections between the customer, including new customer introductions, overseeing events, electronic and print communications, and building walkthroughs.

- Develops and implements best practices processes and technology to improve serviceability to customers and enhance productivity of team

- Solve customer related issues to meet customer expectations and develop customer goodwill

- Champion the brand awareness and cluster customer success for the company

- Manage & maintain high quality portfolio across products & services - Portfolio Quality Management (PQM)

- Responsible for team management & constant trainings for continual updates & improvement

- Conduct surprise field visits to customers and business sites to ensure process adherence & necessary controls

Skills required:

- Post-Graduation in Business Administration, Banking & Finance, Economics or related discipline;

- At least 5 years- relevant experience in MSME lending and financial solutions in any reputed NBFC/Small Finance Banks or Fintech

- Candidates with credit management experience and or clustering finance will be preferred

- Good understanding of the risk & compliance areas across a wide variety of credit products and regions;

- Good team management and field operations management

- Excellent communications and interpersonal skill

- Interested in driving technology led solutions

- Proficiency in use of MS Word, Excel and PowerPoint

- Passionate about development & impact work

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.