Role Purpose:

- Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS.

- Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization.

- As a CBH individual will own the span of Branches within a Regional office in defined territory.

- He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs.

- To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner.

- CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO

Leadership & Teamwork:

1. Strategize and Plan to ensure business delivery through Activity management and other initiatives

2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps

3. Industry/competition knowledge and countering with strengths that we have in Choice

4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training & Development basis DAP for individual team member.

Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity

Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations

Operational Effectiveness & Control:

- Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively.

- Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend/weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues.

- Ensure NIL frauds for any case sourced/handled by the Branch

- Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines.

- Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.

- Customer Service camps in conjunction with Banks