CBM - CC Key Deliverables: 

- Develop & execute Cluster-level Strategy along with RBH for increasing Vehicle Reporting of SCV Range of vehicles

- Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships

- Liaison with Technical Cell for all the escalated concerns

- Increase dealers profitability by various service schemes

- Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.

- Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships

- Ensure coordination at back end for availability of Spares, establish system and processes to reduce turn-around time.

- Provide feedback on competition new service schemes launched to the RBH

- To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues

- Conducting service audits periodically as per the company norms

- Product training of the dealer, workshop manager & service mechanics Knowledge

1. Relevant Education Qualifications: BE/B.Tech + MBA

2. Relevant Experience: He must have 6-10 years experience in Auto Industry (Preferably in Customer Care)

3. Products, Customer Profiles & Service Processes: He must have very good understanding of Products & their Right Applications, Customer profiles their requirements & operating economics, end-to-end processes in Service and understanding of troubleshooting of Automobile Products

4. Strategic Levers: He must have very good understanding of Strategic Levers of his cluster to develop Business Growth Strategies

5. KYC - Know Your Customer: He must know his Dealer Principals (DPs) & Dealer-GMs- Service inside out & personally. And thru his actions, he must display his care/concern for them

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