We are looking for an enthusiastic Customer Operations Associate with a passion for amazing customer service to join the Customer Operations Team. Reporting to the Customer Service Manager, you- ll learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our customers.

Responsibilities

- Take responsibility for communications, ensuring they are sent out promptly and meet all requirements

- Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required

- Support the Customer Service Manager in the development of customer service

- Provide support to the out of India customer operations team including administrative tasks

- Producing monthly and weekly reports in Google Sheets and Exce

- Quality audits and control checks on regulatory processes

- Supporting customer service enquiries

Requirements :

- You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment

- You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time

- You are passionate about technology and social impact, and want to help build a business that delivers a meaningful difference to society

- You are incredibly organised, and hands-on

- You are resilient, empathetic, collaborative and self-motivated

- You have experience in a customer or client facing environment

- You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued

- You enjoy interacting with customers on a daily basis, both over the live chat and by email

- You have an upbeat approach and are able to think on your feet

- You have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand format

- You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data

Nice to have :

- Customer service experience in a Cloud services, technology or employee benefits company

- Experience of working in a regulated environment

- You are familiar with CRM systems

- Knowledge of G Suite

- Advanced Excel skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.