Clinic Manager - Retail Operations - D2C Wellness Brand (3-13 yrs)
We are looking for a Center Manager for a Series A funded D2C Wellness Startup.
Job Profile:
- Lead daily operations of the Women's Wellness Clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.
- Grow annual revenue run rate to 5 crores by end of year one
- Convert 90% consultations to product purchase during 1st visit to clinic
- Achieve repeat consultation of 50%
- Achieve EBITDA margin of 30% by 4 months from launch
- Maintain topgrade operations and service delivery
- Hire and manage clinic staff and upkeep of the clinic facilities
- Ensure timely inventory backfill of medicines and other supplies
- Comply with SOP to achieve clinic operations excellence
- Deliver monthly sales & expense reports that are 95% accurate
- Conduct periodic training program for clinic staff
- Create customer centric service-focus culture
- Deliver top-notch customer experience at the waiting area and reception
- Ensure service consistency across 500+ customers visiting every month
Requirements:
- Any Graduate / Post Graduate
- 3 to 5 years of Clinic / Store Operations experience with PnL accountability.
- Candidates with experience in healthcare space, especially fertility clinics preferred
- Proven track record in managing exclusive brand outlets (EBO) can also apply
- Core skills required - Operations management and service excellence
- Has the knack to take ownership and independently manage clinic operations
- Thrives in an ambiguous business environment.
