Job Description

Opening is with one of Indias lagest IT Companies that has a Global presence.

Job Functions / Responsibilities:

- Communicate with assigned clients to assess their comfort level with internal Teams and understand their business operations, and help them reach their goals through our - Know Your Client- initiative.

- Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.

- Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.

- Analyze practices and recommend products, features, and/or services to improve clients- workflows and patient care.

- Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology

- Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.

Requirements:

- Bachelor's degree or Master's degree (preferred); combined education, training and experience may be considered in lieu of a formal degree.

- Healthcare, account management, and/or technology experience are a plus.

- Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike.

- Strong analytical and problem-solving skills.

Desired Candidate Profile

- Preferred applicant from an International BPO Background with an experience in Dealing with Customers end to end.

Other Skills and Abilities :

- Effective collaboration across teams and organizational levels.

- Multitasking ability in a fast-paced and often stressful work environment.

- Confidence in using individual discretion while dealing with clients.

- High work capacity, with a commitment to urgency and results.

- Honesty and dependability, combined with a positive, professional, and polite manner.

- Ability to work autonomously and proactively.

- Familiarity with basic workplace conflict resolution skills.

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