Key Areas of Responsibility

- Responsible for Regular Client Servicingand interactions with the clients

- Business Development through New client acquisition, Renewals and Upselling

- Ensuring bi-weekly communication and monthly, quarterly and annual reports are sent on time

- Develop Trust and Professional Rapport/Relationship with the Clients

- Effectively Trouble Shooting and Resolving the Issues

- Ensuring the Business Development team meets Overall Target

Job Description:

- Interacting with clients of various portfolios via e-mail, phone and on-site visits- as well as maintain client relationships

- Responding to questions about our services, results and provide additional specialized services upon request

- Manage time and work flow and create effective client meeting plans

- Ensure management of clients, maintaining a long term relationship with clients and maximizing sales opportunities

- Obtain and process all client information and transactions

- Answer client questions or concerns in a timely, informative, and professional manner

- Enhance and improve the rapid resolution of client issues and requests

- Responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell

- Responsible for being a reliable point of contact for each customer that is required to establish a strong business relationship

- Penetrate all targeted key accounts and originate upselling opportunities for the company's products and services

- Ensure systematic follow-up with the clients to take the sales pitch to time-bound closure

- Responsible for being an interface between the clientand internal support teams to ensure that the client receives the best possible service from the company

- Closely monitoring of Work in progress and customer complaints

- Ensure High Class Service delivery to identify key clients

- Responsible for key client retention, per key client revenue optimization & renewals

Competencies

- Highly motivated professionals with Strong Marketing and Networking skills.

- Excellent Verbal and Written Communication & Negotiation skills

- Strong Listening and Presentation skills

- Exceptional customer service skills

- Thrives in a fast paced environment

- Adept problem solver

- Ability to Multi-task, Prioritize, and manage Time effectively

- Willingness to travel within a wide geographical area for client meetings

- Highly computer literate and proficient in Microsoft

- Language skills: English, Hindi, Local language

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.