Senior HR Associate at Cog Culture
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Client Servicing Role (2-5 yrs)
Summary :
From storyboards to sales drives Client Servicing is responsible to support the Corporate Sales Team or Business Development teams in servicing accounts as soon as it comes to execution. Client Servicing is often the clients' primary point of contact and ensures client satisfaction with the organization's product or service. One who connects the agency's creative efforts with that of the advertiser's need on Social Media, Search Engine Marketing (SEM), and Display Advertising. Email Marketing, Affiliate Marketing, Google Ad words & more. One who does not shy away from brainstorming on both the edges of work. One who makes sure the requirements are met in a timely and service-oriented manner.
Responsibilities :
- Customer-centric: Must seek, process and execute client requests and product orders.
- Go to Person: Must have all answers to queries regarding products/services, and processes and direct them to the account manager if required.
- Pro at Functionality: Must assist clients to use the products and services and keep them updated about new features launched.
- Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/services, maintain trackers, reports for client interaction, product/service usage, etc. Collect feedback and resolve client complaints.
Qualifications :
- Great communication, presentation and client servicing skills
- Excellent time management and organizational skills
- Proactive and a self-starter
- Strategic thinking
- Good understanding of social media marketing
