A great opportunity for someone who is passionate about customer support and like to play his part in making a disruptive startup team successful!!

Our client offers a subscription based service for kids that offers an inquiry and play-based program for early childhood learning at home for children. It is a startup founded by alumni from IIT, IIM and Georgia Tech that is backed by industry veterans and funded by top-tier venture capital firms. We design, develop and deliver activity kits to the homes of the subscribers every month on a subscription basis. The boxes contain all material and instructions for hands-on fun activities that children in the age group of 2-12 years can do with their parents.

The key responsibilities will be as follows :

- Setting a clear mission and deploying strategies focused towards that mission

- Developing service procedures, policies and standards

- Out of the box thinking on improving customer service experience, creating engaged customers and facilitating organic growth

- Taking ownership of customers issues and following problems through to resolution

- Recruiting, mentoring and developing customer service agents and nurturing an environment where they can excel through encouragement and empowerment

- Keeping ahead of industry's developments and apply best practices to areas of improvement

Candidate Profile :

- Should have done Customer facing role with retention and revenue responsibility

- Excellent communication skills with fluency in English and Hindi

- Fluency in few more regional languages is a great add on

- Motivational skills and an ability to supervise and lead a team of customer service assistants

- Strong negotiation skills with a problem-solving attitude

- Self-motivated and driven with creative thinking skills, to be able to come up with new ideas to improve customer service standards

- Organisational and planning skills to develop customer services policies

- Flexible for 6 day working structure

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