Senior Consultant at Contactx Resource Management
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Client Servicing Director - Digital Agency (10-15 yrs)
Client Servicing Director - Digital
- Servicing needs of the existing clients & up selling to them.
- Explore new business opportunities & contribute majorly to Business Development.
- Ensure seamless client interfacing and project management, with a focus on timely completion of interim and major deadlines.
- Contribute to the analytical and creative thought process in new business development pitches and ongoing projects.
- Meeting up with clients to get a brief on their brand presence & need for consumer connect.
- Researching on the brand to get information on brand essence, competition, past consumer connect programs etc.
- Presentation of the brief to the concept team, work with the creative team for ideation & conceptualizing.
- Presentation of the idea to the client so as to communicate the idea in an effective manner.
- Interact with Operations team to ensure effective execution of the event & activation.
- Allocate briefs to team members, Lead & guide the team for effective planning & execution, brand understanding & ideation.
- Holding periodic team meetings to update/review on the team targets achieved & address pending issues.
- Assigning KRAs & making sure team members understand the job description well
- Identifying training & development needs of the team & ensuring same is met in coordination with HR
- Providing orientation to new joiners in team & on the job training
- Evaluation of performance for team member's growth
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