JOB ROLE :

- Coordinate with Service Providers to ensure seamless back end processing of all transactions with NIL errors and adherence to TATs.

- Provide end to end back end support to clients to ensure seamless transaction processing and handling of ongoing client service requirements.

- Orient with policies and processes to ensure compliance with Internal & external guidelines

- Proper and accurate processing of all Customer Information forms, MF applications

- Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.

- Ensuring best in class service standards to all the mapped customers by synergizing with different functions within the organization and with external 3rd parties.

- Ensuring proper controls and total adherence to all laid down policies and processes..

- Good verbal & written communication especially in external/client communication.

- Provide Administrative assistance from a Branch Operations perspective in line with Business requirement.

- Work with marketing team as and when required to ensure coordination & execution of client events / marketing campaigns etc.

Minimum Qualification: Post Graduation; NISM certified

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.