HR at EHC Private Limited
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Client Relationships Manager - Customer Service - Real Estate (0-2 yrs)
Role description :
- Understand the organization road map to excellence in Customer Experience.
- Ensure excellent service delivery across multiple touch points through the customer life cycle.
- Execute SOPs / checklists for all touch-points, processes, and activities
- Track Customer Satisfaction and maintain the high service quality standards
- Conduct team brief and identify low performance area/associates and put in an action plan
- Responsible for all the consumer touch points, from the time of sale to the handover of the residence
- People Management providing leadership to a team of customer care associates & executives chart road map for individual development and provide opportunity to grow.
- Identify training needs among team members to ensure all rounded development of individuals
- Ensuring quality of customer interactions through monitoring of relevant metrics and TATs
- Management of collectibles from customers and ensuring achievement of collection targets
- Enabling documentation process is in place.
- Ensuring adoption of standardized MIS procedure.
Behavioral characteristics :
- Extremely organized and highly motivated.
- Excellent verbal / written communication and presentation skills.
- Strong research capability.
- Ability to maintain professionalism in all customer interactions as applicable.
- Ability to adhere to all company and customer processes and policies.
- Strong quantitative skills.
- Accomplishes organization goals by accepting ownership for accomplishing new and
- Exploring opportunities to add value to job accomplishments.
- Training and Team handling capabilities desired.
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