- Currently we are having an opening for CRM role with one of our esteem client- Location (Bangalore).

Position objective: To add Value to the business by Managing our Key Clients

Key responsibilities :

- To Handle Key Clients by providing them best of Support and resolving their Issues 

- Customer Complaint Resolution.

- To Retain Existing Clients 

- Client Retention

- To Expand Business within the client Base or selling business to Existing Client & ensure the achievements of the targets across Geo as per numbers decided from organic sales in AOP.

 - Numbers from Organic Clients

- To Build and strengthen strong relationship at top and bottom level in the accounts to ensure smooth dealing 

- Client Management

- To have desired Market Intelligence & ensure its utilization as per requirements

- Effectiveness in Role

 - To ensure timely renewal of Sales Contact for Existing Clients & ensure timely payment collection 

- Commercial & Collection

- To have uninterrupted, frequent & smooth Client Interaction by Regular Visit to resolve service issues

- Relationship Management

- To Coordinate with Operations Team for any query from Clients & Getting the same resolved on time. 

- Inter function Coordination

- To Ensure Client Satisfaction by continuous Feedback.

- Customer Satisfaction

- To Attend the Client audit and get the same done in coordination with all departments.

- Client Audit & compliance of SLAs.

Qualifications : (Essential) 

- Graduation (Additional, Preferred) 

- Post-Graduation with specialization in Marketing

- Professional experience, skills, knowledge, and special expertise required

- Negotiation skills

- Excellent Communication skills

- Planning & Organizing Skills

- Proactive and positive approach

- Quality Consciousness

- Account Management skills

- Good communication and Presentable

Khalida Siddique
+91 9175930593
Consultant-Recruitment

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