Client Relationship Management Role (2-16 yrs)
Building strong relationships with customers is essential to develop customer loyalty and increase sales.
- To do this, the CRM Manager has several key responsibilities.
Some CRM Manager job duties and responsibilities include:
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers' needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
