About the Client:

A global IT services MNC

Role Summary:

As a Client Relationship Manager/Sales manager, you will be responsible for building, nurturing, and expanding strategic relationships with key enterprise clients. You will play a pivotal role in driving revenue growth, enhancing client satisfaction, and positioning our organization as a trusted partner.

Location: Mumbai

Key Responsibilities:

- Client Relationship Management: Develop and maintain strong relationships with C-level executives and key decision-makers.

- Proactively identify and address client needs, anticipating future requirements.

- Foster a collaborative environment, working closely with cross-functional teams to deliver exceptional client experiences.

- Sales and Revenue Growth: Drive revenue growth by identifying and pursuing new business opportunities.

- Negotiate complex deals, ensuring optimal pricing and contract terms.

- Develop and execute strategic account plans to achieve revenue targets.

- Client Success: Ensure successful delivery of IT services and solutions, meeting or exceeding client expectations.

- Proactively manage and resolve client issues, minimizing risk and maximizing satisfaction.

- Conduct regular business reviews to assess client needs and identify potential upselling and cross-selling opportunities.

Required Qualifications:

- Education: Bachelor's degree in Computer Science, Engineering, or a related field. MBA preferred.

- Experience: 5+ years of experience in IT sales or account management, with a proven track record of success in managing large enterprise accounts.

- Technical Proficiency: Strong understanding of IT services, including application development, IT infrastructure, and cloud solutions.

- Sales Skills: Excellent sales and negotiation skills, with a focus on consultative selling.

- Relationship Building: Ability to build strong relationships with clients at all levels.

- Communication Skills: Strong verbal and written communication skills, including presentation skills.

- Problem-Solving: Excellent problem-solving and decision-making skills.

- Industry Knowledge: Deep understanding of the IT industry and emerging trends.

- Mumbai regional sales is mandatory.

- GCC and BFSI sales experience is preferred