Recruitment Consultant at Sapwood Ventures
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Client Account Manager (6-10 yrs)
Function : Account Manager, Retail vertical (online retail BPO services) Female only
Role Summary : To ensure effective and efficient client management and communications thereby ensuring revenue growth
Location : Andheri, Mumbai
Compensation : Market competitive
Qualification : Graduate
Experience : 6 to 10 years
Functional Responsibilities :
- Communicating with clients to ensure that all of their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new business/customers through networking
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client & projects
- Acting as the client & representative to ensure that their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning clients changing needs
Personal Attributes/Skills :
- Problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate with clients Up-to-date understanding of the industry trend
- Up-to-date understanding of the industry trends
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detail
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