Job Responsibilities:

- Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.

- Ensure customers are proficient in using services by identifying user needs and providing training and consultative services.

- Retain accounts through the development of strong relationships with key decision makers and users within an organization.

- Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.

- Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.

- Field account and product related direct calls from clients, as well as transferred calls from the Customer Care team for issues and requests that require Strategic Account Manager involvement.

- Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.

- Proactively develop relationships with key users and other functional heads to provide end solutions on product improvements.

- Identify Accounts whose revenue may be shrinking so as to address any - at risk- customers and reach out to these accounts to ensure they are retained as customers.

- Coordination between sales team and marketing to find out ways to retain and increase customers

- Conduct strategic account reviews regularly to review service needs and usage trends.

- Deal with rate reviews or any dispute related to billing with strategic customers upon request. He also has to monitor performance keeping the budget in mind and suggest measures to maintain profits.

Experience / Skills (Preferred):

- 5-9 yrs of work experience

- Good negotiation skills.

- Good written and verbal communication skills

Personality Attributes / Traits:

- Team Player

- Highly Motivated Individual

- Overall Good Confidence Level

- Must be proficient in Excel

- Must be able to travel to other cities

Qualifications: Minimum: Graduate/Post-Graduate

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