21/02
Kritika Rawat
Senior Manager-HR at Classplus
Senior Manager-HR at Classplus
Views:59 Applications:22 Rec. Actions:Recruiter Actions:0
Classplus - Manager - Customer Success (1-3 yrs)
Classplus - Manager - Customer Success (Vietnamese speaking)
What will you do?
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customers- issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions, and discussions
- Analyze statistics and compile accurate reports
- Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of the industry's developments and apply best practices to areas of improvement
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
You should apply if, you have:
- Verbal and written proficiency in English and Vietnamese
- Proven working experience in customer-facing roles
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases, and tools
- Awareness of the industry's latest technology trends and applications
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
