- At Clari, we are at the forefront of AI and automation to help companies make better business decisions and improve sales execution with real-time access to actionable analytics and predictive insights. We have been declared as a must-have in establishing revenue confidence for customers during unpredictable times. We're continuing to innovate, collaborate, and push the limits to build the only Connected Revenue Operations Platform and is used by over 50,000 marketing, sales, and customer success professionals across 170 companies such as Okta, Zoom, Medallia, Adobe, and Atlassian. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

About the Role :

- The core responsibility of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. The CS rep would have to interact with customers on a variety of channels such as Email, Intercom and Slack, and ensure that all valid customer concerns are being dealt with immediately.

Responsibilities : 

- Take ownership of customer issues, troubleshoot them and see them to resolution within the stipulated time frame

- Be a product expert and advocate for a delightful customer experience internally

- Collect feedback from customers and use it to strengthen internal processes and Share customer suggestions to product team for creating feature requests

- Document the learnings from resolved issues

- Report Bugs and complex cases to Engineering. 

- Track and and see them to resolution within the stipulated time frame ensuring customer experience is not affected

Requirements : 

- 3-4 years of experience in Technical Support

- Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

- Highly desirable to have experience with making CRM (Salesforce) customizations

- Bonus to have professional programming/scripting experience, experience with Microsoft Exchange, and/or configuring SSO

-Must have some experience in Database queries and joins(MySQL, MS SQL or Postgre). Exposure to Mongo would be desirable

- Good to have experience in JSON or other structured data format

- Good English communication - Verbal and Written

- Flair for Technology

- Empathy for customers and the ability to adapt to different types of situations/issues/Customers

- Ability to multitask

-Willingness to work in Night shifts

You will often hear our CEO talk about - Being Remarkable . 

- To Clari, remarkable means many things. First and foremost, we believe in providing work that's interesting and meaningful, in an environment that's nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fibre of the company. We are honoured to be recognized by Inc. Magazine and Bay Area News Group as the best place to work, for several years running. We- d love to have you join us on our journey to remarkable!

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