- At Clari, we are at the forefront of AI and automation to help companies make better business decisions and improve sales execution with real-time access to actionable analytics and predictive insights. We have been declared as a must-have in establishing revenue confidence for customers during unpredictable times. We are continuing to innovate, collaborate, and push the limits to build the only Connected Revenue Operations Platform and is used by over 50,000 marketing, sales, and customer success professionals across 170 companies such as Okta, Zoom, Medallia, Adobe, and Atlassian. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

About the Role :

- The core responsibility of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. The CS rep would have to interact with customers on a variety of channels such as Email, Intercom and Slack, and ensure that all valid customer concerns are being dealt with immediately.

Responsibilities : 

- Take ownership of customer issues, troubleshoot them and see them to resolution within the stipulated time frame

- Be a product expert and advocate for a delightful customer experience internally

- Collect feedback from customers and use it to strengthen internal processes

- Document the learnings from resolved issues

Requirements : 

- Fresher or 1-2 years of experience in Product support role

- Excellent communication skills

- Flair for Technology

- Empathy for customers and the ability to adapt to different types of situations

- Potential to Support multiple Products

- Ability to multitask

- Willing to work in Night Shifts

- You will often hear our CEO talk about - Being Remarkable. To Clari, remarkable means many things. First and foremost, we believe in providing work that's interesting and meaningful, in an environment that's nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fibre of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as the best place to work, for several years running. We- d love to have you join us on our journey to remarkable!

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