Cila Labs - Customer Support Role (1-2 yrs)
Location: IST with occasional EST work hours
Expectations:
- Respond quickly to customer's questions via email support (you are not just software support you are providing a one of a kind customer experience)
- Some initial training will be on Eastern Time (sorry!)
- Troubleshooting and then escalating bugs to our technical team
- The ability to communicate clearly via email to customers
- Scheduled availability to participate in company calls
- Strong time management skills and the ability to communicate amongst team members (since we are a fully remote company communication is very important)
- Comfortable with multi-tasking across several platforms
- Ability to self-report one's performance and identify areas for improvement
- We want you to be hungry for growth
- This position supports several CILA Products so you will be able to navigate between several companies
Required Skills :
- Excellent English written communication skills are a must
- Strong problem-solving skills
- Empathy and patience while working with our customers
- Interpersonal skills
- Self and a quick learner
- A quiet workplace with a good internet connection (this is not a skill but you will find it is necessary at times)
- Previous Chat or Written Support in the Past
Preferred Skills :
- Basic knowledge of marketing strategies
- Sales background
- Familiar with the Product you are supporting
- The drive to want to help individuals achieve their dreams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
