Chqbook.com - Assistant Manager - Customer Services (2-5 yrs)
What will your role look like?
You will act as the first point of contact for our customers and internal sales staff by answering their queries through phone and email.
- Support our customers with their orders, product queries, payment issues, account updates, mobile app education, or problems they may be having.
- Manage high ratings for the brand across all social media and app stores.
- Follow a 2-hour resolution framework leading to customer delight and positive word of mouth.
- Use customer services CRM to maintain all customer tickets and resolutions.
- Manage responses and comments from customers on our social media channels and Google Play / IOS app stores.
- Regularly prepare and publish reports on customer services management and efficiency.
- Your work schedule will be between Monday and Saturday from 10 am to 7 pm.
Who are we looking for?
- A self-starter who works well with minimal guidance and in a fluid environment.
- Excellent English communication skills (written and verbal)
- Experience in Financial Services will be an added advantage.
- Good working knowledge of excel and CRM software like Freshdesk, Zendesk, etc
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
