chqbook - Team Leader - Telesales - Insurance (3-7 yrs)
Experience : Min 1 Year of experience in managing an insurance sales team.
What will your role look like?
- Run best-in-class telesales teams offering best-in-class insurance products to online customers visiting Chqbook mobile app and website.
- Achievement of ambitious sales targets by timely planning and execution of sales programs.
- Innovate and create operating efficiency and yield improvement enhancing opportunities to increase revenue.
- Ensuring smooth and efficient day to day operations within the team.
- Drive performance effectiveness and customer experience.
- Meeting Daily and monthly team targets (B2C).
- Coach assigned team on observed areas of improvement.
- Conduct analysis and drive initiatives to improve efficiency.
- Manage all customer interactions and handle escalations.
- Boost team morale and manage absenteeism and attrition.
Whom are we looking for?
- Reasonable knowledge and understanding of insurance products (Health, Motor, etc.).
- Must have experience in managing a direct telesales team of a minimum of 15 employees
- Understanding of telesales channels, caller dynamics, and multiple access channels.
- Strong delivery focus and result orientation.
- Strong bias towards customer satisfaction and empowerment.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
