Director of Enterprise Sales

Company Description :

- Chat360 is a funded technology startup that offers omnichannel conversational commerce for enterprises across geographies. It leverages Chatbots and AI-powered solutions with a powerful analytics engine to help businesses generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. The founding team includes alumni of London Business School, IIT, and Warwick.

Position Overview :

- As the Director of Enterprise Sales, you will be responsible for leading and managing the enterprise sales team within a company. Your primary focus will be on driving revenue growth, building strong customer relationships, and expanding the company's market presence in the enterprise sector. You will develop and execute sales strategies, manage key accounts, and collaborate with cross-functional teams to achieve sales targets.

Key Responsibilities :

Sales Strategy and Planning :

- Develop and implement a comprehensive sales strategy for the enterprise segment, aligning it with the company's overall business objectives. Analyze market trends, customer needs, and competitor activities to identify new opportunities and stay ahead of the competition. Set ambitious sales targets and create sales plans and forecasts to achieve them.

Team Leadership and Management :

- Build and lead a high-performing enterprise sales team, providing guidance, coaching, and mentorship to achieve individual and team goals. Recruit, train, and onboard new sales team members, ensuring they have the necessary tools and resources to succeed. Foster a collaborative and results-oriented sales culture, promoting teamwork, accountability, and continuous improvement.

Enterprise Account Management :

- Establish and nurture relationships with key enterprise clients, understanding their business needs and aligning the company's solutions to address them effectively. Conduct regular business reviews with key accounts, identifying opportunities for upselling, cross-selling, and expansion. Collaborate with internal stakeholders, including product development, marketing, and customer success, to ensure customer satisfaction and maximise revenue potential.

Sales Performance and Reporting :

- Monitor sales performance metrics, such as revenue, pipeline, conversion rates, and customer acquisition costs, to assess team and individual performance. Provide regular reports and updates to senior management, highlighting achievements, challenges, and recommendations for improvement .Implement sales tools, CRM systems, and processes to streamline sales operations and enhance sales team productivity.

Market and Industry Knowledge :

- Stay informed about industry trends, market conditions, and competitor activities in the enterprise segment. Attend industry events, conferences, and networking opportunities to build relationships, generate leads, and promote the company's solutions.

Qualifications and Skills :

- Bachelor's degree in business, marketing, or a related field (MBA preferred).

- Proven track record of success in enterprise sales, with at least 3 years of experience in a sales leadership role.

- Deep understanding of enterprise sales strategies, methodologies, and best practices.

- Excellent leadership and team management skills, with the ability to motivate and inspire a sales team.

- Strong business acumen and strategic thinking, with the ability to analyze data and make data-driven decisions.

- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.

- Results-oriented mindset with a focus on meeting or exceeding sales targets.

- Experience in selling enterprise software, SaaS solutions, or technology products is highly desirable.

- Proficiency in using CRM software and sales analytics tools.

- Willingness to travel as needed to meet clients and attend industry events.

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