Position: Content Specialist/Instructional Design Specialist

Location: Gurgaon, India

Department: Sales & Distribution

Job Role:

- Develop sales trainings (functional as well as behavioral) based on in-depth understanding of products, processes and customer insights.

- Understand competition products and services of clients and present unique advantage of their offerings in a powerful manner.

- Document USP/claims of competition and create sales pitch to counter competition USP/claims.

- Understand and impart details / insights on the product features appreciated by end customers & reasons for the same.

- Interface with Subject Matter Expert (SME) to understand deficiencies and areas of training.

- Collect feedback from field teams to replicate best practices through training programs.

- Meet personally/take joint calls with channel partners to identify skills, skill shortage and areas of improvement.

- Develop process and product knowledge tests, quiz and refresher sessions as per defined calendar.

- Prepare program summaries (or, review and edit program summaries prepared by others) to ensure proper grammar, clarity, consistency with approved formats and styles, and use of appropriate templates 

- Validate information/data and resolves problems with inconsistent or inaccurate data

- Update training programs for any change/feature addition in product/process

- Manage their revision or rewrite to meet the needs of different audiences

- Adhere to defined code of conduct and policies of the organization for achieving the objectives.

Person Specifications:

Education & Experience:

- Semi-technical education, work experience or a combination of both (semi-technical refers to non-tech graduates with penchant for technology)

- Content writing/instructional design/technical writing

- Good command over MS Office Suite (Word, PowerPoint & Excel)

- Demonstrated ability to research and draft reports and analysis, often on technical topics (preferably should written for magazines, periodicals, newspapers, etc.)

- Created Design Documents, Content Outlines Storyboards, Program Detailers, etc.

- Knowledge of how social media tools function (Hands-on with internet applications like Wikipedia, Facebook, Twitter, etc.)

- Track-record of a job that required using Internet as research tool

- Knowledge of how search engines like Google work.

- Understanding of knowledge management principles and practices

- People friendly attitude and cross cultural sensitivity (Need to coordinate with employees spread across India.)

- Have worked on Authoring Tools - Articulate, Captivate, Animation Tools - GoAnimate, PowToons

- Exposure to eLearning environment (knowledge of HTML and scripting will be a plus)

- Demonstrated ability to use new electronic tools (Working knowledge of image editing software and Flash would be a plus)

Language requirements:

- Written and spoken fluency in English and Hindi.

- Regional languages would be an added advantage

Behavioral Requirements:

- Work effectively within a team.

- Take on various tasks and projects simultaneously.

- Receive instructions and tasks from various stakeholders and follow-up accordingly.

- Work quickly and accurately under pressure with tight deadlines.

- Establish and maintain ongoing effective working relationships as well as demonstrate initiative, tact, and discretion.

- Resourcefulness and independence.

- Adaptability, flexibility and strong sense of client service.

- Team player with a strong sense of cooperation.

- Excellent organizational skills and judgment.

- Being precise in the preparation of documents and the upkeep of files.

Key Pointer:

- Must have at least 4-5 years relevant experience of developing Instructor Lead Training Content & Instructional Designing

- Should have developed ILT content for Sales Trainings or Must have worked in Sales with Telecom/FMCG organization before

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.