Central Manager-Tele Sales

We have urgent opening for Central Manager for one of the Leading Insurance Company .

Position : Center Head Location.

Department : Sales and Distribution.

Function : Bancassurance & Alliance.

JOB SUMMARY :

- Manage team of Authorized Verifier(s) and Telesales relationship managers on the roles of partner bank, deployed in partner

- Tele calling centers Ensure Annualized Operating Plans are met on a monthly basis for the assigned Tele-channel unit.

- Train, coach, mentor the Authorized Verifiers and Telesales Relationship Managers provide training on the floor as per the requirement Relationship management with all key stake holders at the partner level and internally across business functions to maximize business outcomes .

- Driving Sales & Quality metrics across outlined parameters

KEY RESPONSIBILITIES :

Daily Floor Management & Business Outcomes :

- Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center.

- Understand all organizations products, services, procedures and guidelines and communicate same to all team members.

- Team management

- Responsible to recruit, onboard authorized verifiers on timely basis.

- Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship Managers for the allocated centre.

Training & Quality :

- Train, coach, mentor Telesales relationship managers, Authorized Verifiers of the partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Max Bupa Health Insurance solutions.

- Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc).

- Keep up with the trends and happenings in the industry and ensuring adherence to industry standards.

- Good understanding of the market dynamics in the respective sector.

Relationship & Stakeholder management :

- Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank.

- Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc).

- Prepare, submit, monitor, track daily sales MIS & Reports.

Preferred Skill Set :

- High analytical proficiency

- Very good relationship management skills.

- Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales with teams handling experience.

- Pro-active approach in issue resolution.

- Good communication and Presentation skills.

- Personal credibility & effectiveness Customer.

- Focus and strong interpersonal skills

Minimum Qualification :

Any Graduate/ MBA will be preferred.

Minimum Experience

2 years experience.

Interested candidates can apply with the following details.

Current Location :
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