HR Executive at CCI Projects Pvt. Ltd
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CCI Projects - Senior Executive - CRM (2-8 yrs)
- Handling post sales activities once booking is done
-Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer.
- Maintain effective communication, at all times, among the team, seeking the help whenever required to achieve excellent customer satisfaction.
- Ensure customer engagement through well timed events throughout the project life cycle.
- Deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail within specified TATs
- Resolve customer queries in a timely and effective manner
- Work with relevant internal stakeholders, in Customer Care and other departments, to manage the customers & their queries thereby achieving highest levels of customer satisfaction.
Candidate profile :
Educational Qualification - Any Graduate - Any Specialization
- Minimum 2 years, Previous experience in real estate, preferably in CRM team.( Good at collections)
- Smart, presentable individual with good command over English and good communication and interpersonal skills.
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