CashKaro.com - Associate - Customer Support (1-2 yrs)
At CashKaro, we believe remarkable talent, enthusiasm, and hustle add up to great work. We are looking for a Customer Support Associate to join our Head Office in Gurgaon.
Key Responsibilities :
- Gathering customer insight (Outbound Calling)
- Initiating sales with potential customers over the phone.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.
- Keeping up to date on all products and informing customers of new products.
- Answering customers' questions on the products.
Desired Candidate Profile:
- Min. Education Qualification - Graduation
- Incumbent should have minimum 40 WPM (word per minute typing speed)
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English and Hindi.
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Interview Round
Round 1 | Online tying test ( Min. 40 WPM speed required )
Round 2 | Online Interview with Team leader
Round 3 | Aptitude Test ( only if you clear this test you move to next & final round )
Round 4 | Interview with Leadership Team
Benefits of working with the Brand
Recruited on company Payroll ( Enjoy all benefits as explained in offer letter )
Lunch and Snacks served Inhouse ( Fully paid by Company)
Office location is Sector 44 Gurgaon - 5 mins walking distance from HUDA city center metro ( yellow line )
Day Shift -9:30 to 6:30 PM
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