At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more at Cashfree.com

We are looking for a Customer Success and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code.

The role involves :

- Resolving support queries quickly to drive customer satisfaction :

- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Queries are received via Email, Phone and Chat. Quick and correct communication makes us look good.

- Talking to inbound leads to grow merchant base.

- Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment.

- Onboarding new customers quickly

- Since we are growing fast, we add many businesses on a weekly basis. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant.

- Setting or improving processes for all of the above-

- Can we do this faster, better or more accurately

- These roles are currently being handled by the founders The objective is to do a better job than the founders.

Job Perks

Competitive pay, Great- work mates, Bangalore weather.

We also offer medical insurance, flexible timings, work from home, no leave policy, free meals and Uber credits.

We work on trust and mutual respect.

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