HR - Business Partner at Cashfree
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Cashfree - Customer Success Lead (2-10 yrs)
About Company:
- At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore.
- Cashfree is backed by Y Combinator and other leading investors.
Learn more about us at https://www.cashfree.com
Responsibilities :
- Customer Query Resolution.
- Timely resolution of Customer queries to ensure best Customer Experience.
- Handling Customer Queries on Emails, Chats & Call.
- Query resolution for internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution.
- Maintaining TAT as per SLA for the process.
What are we looking for:
- A minimum of 2+ years of relevant experience in Customer Support, preferably from FinTech background
- Proficient in verbal and written English
- Candidates who has already worked on Intercom, Front, Freshdesk or any Customer Support
- CRM will be preferred
- Process oriented, Proactive and result driven individual
- Strong interpersonal skills and an ability to understand merchant requirement to ensure proper resolution
- Quick Learner and analytical mind to understand back end operations and fintech product
What we offer?
- A company which runs on trust and mutual respect, with minimal Bureaucracy
- Everyone is empowered to make decisions
- Transparency in communication keep us aware of where we are heading and honest feedback helps everyone to grow quickly & in all directions
- You also have flexible timings and a great office space to work in
- Meal coupons and Uber Credits
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