About Us

- With a technology-first approach, CASHe is one of India's leading AI-driven credit-led financial wellness platform that offers a full spectrum of consumer finance, savings and investment products designed to help salaried millennials avail of affordable financial services.

- Since 2016, CASHe has been empowering the underserved sections of society by providing them easy and affordable access to credit that meets their unmet financial needs. It offers hassle-free loans to help people take control of their personal finances regardless of their credit score by utilizing its proprietary AI/ML-backed credit decisioning model called the Social Loan Quotient (SLQ).

- Headquartered in Mumbai, CASHe has disbursed loans worth over Rs 5,000cr. to over 5 lakh customers. Starting as a personal loan app that has been downloaded over 22 million times, CASHe is now a full-fledged financial services platform that offers its customers credit, insurance, EMI shopping and investment services.

Job Summary :

The position holder will be responsible for responding to emails and chat to/from customers by ensuring proper resolution. In this role, one will be responsible to provide concise, quality customer service in a professional, timely, and courteous manner, and maintain communication for every interaction on system. The ideal candidate will need to have excellent customer sensitivity and the ability to multi-task in a dynamic, high volume contact centre environment.

Job Responsibility

- Comprehend and process all email and chat correspondences from customers in a timely manner.

- Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.

- Complete all customer care follow-ups in a timely fashion.

- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

- Provide alternatives & Superior customer experience on emails and chat.

- Ability to take quick decisions and respond to customer inquiries in an appropriate manner.

- Be nimble and flexible to serve in multi-channel environment as per business requirement.

Experience:

- 2+ years in Chat Process / Chat Support / Email Support

Desired Skills:

- Ability to understand, read and speak English proficiently.

- Should understand regional languages Hindi /Marathi.

- Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.

- Should be confident, good understanding with comprehension ability.

- Analytical approach and having problem solving mind set.

- Customer oriented approach - passion to serve.

- Typing speed of >= 35 WPM with >=90% accuracy

- Multi-tasking capability: To toggle between screens and tools to provide resolution.

- Ability to work in environment as per business requirement.

- Quick navigation ability, Web savy & basic troubleshooting knowledge

- Knowledge of MS word and MS Excel

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