Cash Kumar - Senior Associate/Assistant Manager/Manager - Lender Relations (2-6 yrs)
Key Responsibilities:
1. Call interested prospects to explain the Cashkumar lender eco-system and get them to invest
2. Keep lenders updated and respond to queries concerning investments, collections and maintain relevant records as well as reports
3. Undertake paid/unpaid marketing activities to grow the network, initiate referral programs and establish partnerships
4. Branding the company on social media platforms to onboard more lenders resulting in lead generation.
5. Troubleshoot technology related issues and suggest platform improvements to the development team
6. Co-ordinating with multiple departments in resolving queries and suggesting strategic inputs to the top management
7. Engaging the lenders by communicating strategic changes in organization and process change.
8. Retaining the old lenders, ensuring minimum escalation thereby keeping the existing database of lenders intact.
9. Maintaining co-ordial relationships with both external and internal stakeholders to ensure smoothness in operations.
Accountabilities:
1. Create and convert atleast 10 enquiries every week with zero fall throughs in existing database.
2. Undertake atleast one marketing activity every month with defined lead conversion ratios.
3. Create and run a robust referral program generating a constant lead flow
4. Answer all customer queries and maintain high levels of responsiveness beyond office hours.
5. Maintain records and reports with zero errors
6. Close the lead bucket every week
7. Communication to lenders of new products/features/announcements etc
8. Visit at least 6 customers per month
9. Get customer testimonials
Qualifications & Experience:
- Graduates or MBA with at least 2-6 years of experience in Sales, Pre-sales, inside sales
- Exposure to the service industry or client handling role is preferred
- Target oriented experience in previous jobs
- People from Banking or Fintech sectors will be preferred
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