Managing Director at Captionet Solitions LLP
Views:186 Applications:124 Rec. Actions:Recruiter Actions:21
Captionet Solitions - Manager - Customer Relationship (0-1 yrs)
Customer Service Responsibilities list:
- Manage incoming calls from customer .
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team member
- Assist in training junior Customer Support Representative.
Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively .
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
