HR Manager at Capital Square
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CapitalSquare - Manager - Customer Relationship/Telecalling (1-8 yrs)
CRM JD
Customer Relationship Manager
- Developing and implementing strategies to improve customer satisfaction and retention.
- Building and maintaining strong relationships with key clients.
- Identifying opportunities for upselling or cross-selling products and services.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Analyzing customer data and feedback to identify trends and areas for improvement.
- Collaborating with sales, marketing, and other teams to ensure a seamless customer experience.
- Training and supporting staff to ensure a customer-centric approach across the organization.
- Monitoring and reporting on key performance indicators related to customer satisfaction and retention.
- Staying informed about industry trends and best practices in customer relationship management.
Location : Mumbai
EXPERIENCE : FULL TIME 1-3 YEARS
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