CapitalQuotient - Customer Support Manager (1-3 yrs)
- Single point of contact for customers/partners for handling their queries on the online services
- Resolve ticket based queries from customers/partners
- Continuous engagement through online/offline means to ensure customers/partners have smooth on-boarding and minimal disruptions during their trial period
- MIS tracking for sales/service/engagement funnel for customers/partners with regular publishing of various metrics
- Coordinate with sales staff on sales funnel/metrics/third party service providers for business generation/tracking/user acquisition
- MIS on subscription/revenue sharing agreements along with tracking invoices and payments
- Training of additional staff who will be added into this team in the future and build the team in line with similar standards of excellence
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
