This is a Women exclusive recruitment interview event as a part of our Diversity Hiring initiative.

The program focuses on recruiting, developing, retaining and promoting our talented women to help them to grow. #Diversity&Inclusivity

We aim at encouraging cultural change to position gender diversity as a business imperative via. changing the corporate mind-set towards gender diversity through training and awareness.

We are hiring for Healthcare Associate Voice process - Inbound . Please find below the job description :

- Candidate should have excellent communication skills.

- Mandatory experience in Customer Service.

- Preferred experience in Healthcare.

- Manage calls day to day basis.

Qualification : Any graduate

Experience : 1 - 3 yrs

Shift Requirement : Should be flexible for Night Shifts

Working Days : 5 days

Responsibilities :

- Ensure service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

- Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.

- Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.

- Ensure fellow employees have appropriate training and other resources to perform their job.

- Respond to and resolve customer issues.

- Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.

- Work as a member/leader of special or on-going projects that are important to area/process improvement.

- Share continual responsibility and ensuring calls are handled efficiently and effectively.

- Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.

- Communicate with upper management regarding department or employee concerns.

- Complying with company regulations regarding HIPAA, confidentiality, and private health information.

Please share your CV

Interview Details :

Venue : 139-140, Block B, Noida Special Economic Zone, Noida 201 305 UP India. Tower - B
Interview Date/Day : 30th Aug, Friday
Contact Person : Divyanksha
Interview Time : 2:30pm - 4:30pm

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