Voice Process | Healthcare | Capgemini, Noida (19/Aug/19)

We are hiring for Healthcare Associate Voice process - Inbound . Please find below the job description.

- Candidate should have excellent communication skills.

- Mandatory experience in Customer Service.

- Preferred experience in Healthcare.

- Manage calls day to day basis.

Qualification : Any graduate

Experience : 1 - 3 yrs

Interview day : 19th Aug - Monday

Interview Time: 2.30 P.M - 4.00 P.M

Shift Requirement : Should be flexible for Night Shifts

Working Days : 5 days

Contact Person - Vandana Tomer

Responsibilities :

- Ensure service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

- Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.

- Provide support for fellow team members by providing appropriate coaching, counseling, direction and resolution.

- Ensure fellow employees have appropriate training and other resources to perform their job.

- Respond to and resolve customer issues.

- Assist manager with daily operation of call center to include development, analyses and implementation of staffing and training.

- Work as a member/leader of special or on-going projects that are important to area/process improvement.

- Share continual responsibility and ensuring calls are handled efficiently and effectively.

- Establish work procedures and processes that support company and departmental standards, procedures and strategic directives.

- Communicate with upper management regarding department or employee concerns.

- Complying with company regulations regarding HIPAA, confidentiality, and private health information.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.