About The Company : 

- Camp K12 is a Series A funded ed-tech startup founded by an MIT and Harvard computer science graduate and the ex-CEO of Apple (India), bringing coding and 21st-century skills to students of ages 6-18 globally. We were India's first coding boot camp for school kids in 2011, and today, we are the leader in the K-12 education space, both offline and online, making cutting-edge technologies like AI, 3D/virtual reality programming, web and mobile app development accessible to young students via our custom-built technology platforms.

- Our alumni team of diverse 1000 and more change makers have taught more than 50,000 students, worked with 200 and more schools nationwide, and have collaborated with institutions like Google, Adobe, IIM Bangalore, IIT Delhi, and more to inspire an entire generation of young makers and doers.

Learn more: https://campk12.com

Demo - see our online classes in action: https://bit.ly/367NirT

Our origin story: https://yourstory.com/2016/12/camp-k12

Job Description : 

We are looking for a qualified Team Leader-Client Relations/CustomerSuccess for our team to drive this new market entry to scale up our International Biz, with an initial focus on US / North America. If you are a self-driven and ambitious tech-savvy professional with a high sense of ownership towards your work, we would love to meet you!

Roles And Responsibilities : 

- Oversee the hiring, orienting, and training of our customer experience team

- Define and implement standards/procedures for ensuring optimal customer experience

- Conduct surveys to gather information on customer opinion of rendered services

- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company

- Liaise with the other departments to ensure delivery of high quality products and services

- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service

PRE-REQUISITES :

- You have a proven track record of handling a company's end to end customer experience department.

- You have a high sense of ownership towards your work.

- Experience in customer care for 3-4 years in a team handling role.

- Experience in handling escalations

- Excellent written and verbal communication skills.

- Analytical skills and attention to detail.

- Ed-Tech experience is a brownie point!

- Ability to work in a hybrid shift

Timings Hybrid shift

Working days 6 working days with 1 day-off which maybe during the week

Location : Gurgaon/Bangalore, India. We- re working remotely till the situation improves.

Want to build a business 0 to 1? Come join us!

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